Service
Q: Can users skip the survey?
A: Yes. Located on the “Help Me Choose” overview, there is an option for users to skip the survey.
Q: Can users skip questions in the survey?
A: Yes. While some questions are mandatory in order to complete the survey and receive a recommendation, other questions are optional if a user does not feel comfortable sharing that information.
Q: How long does the survey take?
A: The average user completes the survey in around 13 minutes.
Q: How does provider search work within the survey?
A: One of the many factors considered when making a recommendation is a user’s desire to have certain providers in-network. Users will be prompted to type a preferred provider’s first or last name into the search bar which automatically searches for those providers within a 50 mile radius of the user’s zip code. If a user's preferred provider is outside of that radius, there is a secondary option within the survey to manually input a different zip code.
Q: Can clients/employers add custom questions?
A: At this time, Decision Support within Workforce Now does not allow for custom questions.
Q: Why does the survey ask for a user’s current insurance information?
A: The first question within the “Coverage” section of the survey asks a user if they are covered by medical insurance. This optional question prompts a user to enter their current medical insurance provider, Member ID, and Group ID. A successful connection will then present that user’s year-to-date spending strictly for educational purposes.
Q: How does Nayya handle user’s personal data?
A: Nayya is SOC 2, HIPAA, and CCPA compliant. All data is anonymized and securely stored in the cloud. On top of that, Nayya is annually audited by a third-party data-security firm, helping us ensure our framework is secure and protected. Nayya will never release, sell or monetize private data to any outside third parties, including a user’s employer and insurance provider. Finally, Nayya, ADP, and the employer are not able to see individual responses to survey questions.
Q: Do users need to enroll in plans Nayya recommends?
A: Nayya's recommendations are just that — recommendations of benefits we believe are the best fit for you and your family. If you do not wish to enroll in any recommended benefit, you can click the "Modify / Waive" link at the top of the plan overview.
Q: What does an implementation call look like for clients?
A: Implementation calls can vary for each client, mostly depending on whether that client has the ADP Benefits Module already implemented. If the Benefits Module is implemented, Decision Support can be implemented in as little as 1 week (or 2 hour long phone calls with ADP). All the client needs to bring is their benefit or plan summaries and employee eligibility information.
Q: Is Nayya only available during Open Enrollment?
A: No! Decision Support is also available to new hires throughout the year, in addition to Open Enrollment.
Q: What if a client doesn’t want to implement Decision Support until Open Enrollment?
A: Decision Support is available to employees throughout the year, not just for an employer’s Open Enrollment. One primary reason to implement as soon as possible after purchase, is to support new hires and streamline employee onboarding & communication.
Q: What type of clients are best suited for Decision Support?
A: Decision Support can provide value to many different organizations. However, an ideal client would have over 50 employees, offer multiple medical plans, voluntary benefits and practice within a high turnover industry (healthcare, manufacturing, food & beverage, etc.)
Q: The employer group I'm working with only offers 1 Medical, 1 Dental, & 1 Vision plan. Why should they be Interested In Decision Support?
A: There are various different reasons why employer groups decide to partner with Nayya. In the example above where selections might be limited, there is still value in offering Decision Support. In addition to offering benefit recommendations, Nayya also includes general benefits education throughout the survey to help user’s better understand the complex insurance industry (Education includes detail about HSA’s, HDHP’s, FSA’s, Deductibles, Coinsurances, etc). Employer groups could also benefit from Decision Support by streamlining a new hire onboarding process and to aid selection in Voluntary Benefits.
Q: What type of clients are best suited for Decision Support?
A: Decision Support can provide value to many different organizations. However, an ideal client would have over 50 employees, offer multiple medical plans, voluntary benefits and practice within a high turnover industry (healthcare, manufacturing, food & beverage, etc.)
Nayya & ADP Confidential Information: Internal Use Only
If you have any questions please contact adp@nayya.com for more information.